FAQs / Help
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
No, we regret we are unable to issue refunds online. Please speak to us in store.
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID. Or alternatively you can show your ticket on a smartphone.
Yes. Our entrance to William's Den is accessed via a sloping pathway through the car park, we also have a dedicated disabled parking area near to the main entrance. Blue Badge required. Once inside our venue, we have accessible toilets and also ramps in our restaurant area and into our outdoor and indoor play areas, however, access to some of the outdoor equipment is over grass areas. The indoor play area consists of an upper level reached by stairs, therefore, indoor access is more limited for wheelchair users. For more assistance please get in touch.
Currently, you must pre-book your tickets before you arrive at William's Den, To avoid disappointment we recommend booking in advance.
We will be introducing some great camping options this summer so that families can enjoy camping with our lovely play facilities nearby. Tickets for the Camping will be available soon. If you have an enquiry please email us at [email protected].
As the woodland walk is part of William's Den play areas, no Dogs (unless guide dogs) can access the woodland walk. There is a lovely public footpath running alongside the Woodland walk that heads to North Cave, and many lovely walks that are dog friendly from our site.
Please be aware that the footpaths are over private land so care should be taken to keep all dogs on their lead at all times. And dog fouling is not permitted anywhere including the public footpaths.