General Terms and Conditions  

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between William's Den and yourself.

You agree to abide by the Play Policy.

For the purpose of entry, adults are aged 18+ and children are aged 3-17. Children under 3 may enjoy access to Williams Den at a lower price, which is displayed on the website. Babies under 12 months can be free at certain times of the year. Our entry prices & ages are stated at the time of booking.

Prices

Prices are inclusive of VAT. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice.

Cancellations

Unfortunately, we cannot issue any refunds for cancellations.

Ticket Changes - some tickets can be amended in your customer account, subject to availability. Head to our ticket page and use the person icon on the top right of the ticket page, log in to your account and make your changes. Admin fees and T&C's apply. Note: Tickets with discount codes applied are not amendable.

Inability to visit due to illness/incident

You can amend some tickets in your Digiticket account (subject to availability) by visiting the ticket page and accessing your account via the person icon on the top right of the page. Admin fees & T&C's apply. Amendments to certain events are not always possible. See your booking confirmation for details.

Note: Tickets with discount codes applied are not amendable.

Online Booking

Once purchased, online tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made by phone or in person. Multiple offer codes or discounts cannot be applied to the same booking. 

Please bring along your booking reference number and/or email printout.

Prices are correct at the time of going to press and are subject to change without notification.

William's Den reserves the right, in its absolute discretion, to refuse admission to the site, ban entry to the site or remove from the site any visitor.

No child will be admitted to William's Den unless they are accompanied by an adult who shall be 18 years or over, and such child or children whilst on site must remain under the control or supervision of an adult at all times.

William's Den entry Tickets are non-refundable, non-exchangeable. 

If you need any assistance amending your ticket, this can be requested during business hours by emailing us at [email protected] (Changes requested via other channels or social media messaging are not allowed. Changes are subject to availability, not guaranteed, and an amendment fee will apply, plus any upgrade payment). Note: Some Events are not applicable for ticket changes.

Amendments. William's Den reserve the right at all times to introduce new terms and/or to vary or amend an existing term (including, without limitation, change the existing fees or introduce new fees) by giving you reasonable notice thereof on the Website or by whatever means we, in accordance with applicable legislation, deem appropriate at that time. 

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